1. Can I get custom designs with my brand logo?
Yes! We support full customization:
- Logo embroidery/printing on collar, cuff or packaging
- Private labeling with custom tags & polybags
- 1-3 free design proofs for approval before production
2. What is your MOQ for OEM orders?
- Stock designs: 50 pcs (mix colors/sizes accepted)
- Custom designs: 500 pcs per style
Note: Lower MOQ available for premium blends (e.g., wool-cashmere)
3. Do you provide samples? How long for sampling?
Sample types:
- Pre-made stock samples: Shipped in 2 days
- Custom-designed samples: 7-10 days
- Cost: Sample fee refundable on bulk order
- Shipping: DHL/FedEX included (3-5 days worldwide)
4. Can I request fabric swatches?
Yes! We provide free fabric swatch cards including:
- Material composition (e.g., 70% Acrylic/30% Wool)
- GSM weight & knitting gauge (e.g., 12G, 280GSM)
- Color codes matching international standards
5. What are your shipping options and delivery times?
| Method |
Coverage |
Delivery Time |
Tracking |
| DHL/FedEx |
Global |
3-7 days |
Real-time |
| Sea Freight |
Worldwide ports |
20-35 days |
Container No. |
| Amazon FBA |
To Amazon warehouses |
15-25 days |
FNSKU label support |
6. How to handle import duties/taxes?
- FOB (Free On Board): We cover domestic logistics fees from Factory to Loading Port.
- CIF/CNF (Cost, Insurance & Freight): We cover freight from Factory to Destination Port in your country.
- DDP (Delivered Duty Paid): We cover all import fees (quote provided pre-shipment)
- DDU (Delivered Duty Unpaid): Buyer responsible for customs clearance
7. What quality tests do you perform before shipment?
Every batch undergoes:
- Dimensional stability test (Max shrinkage: ≤3%)
- Pilling resistance (ISO 12945-2 Grade ≥3)
- Colorfastness check (Rubbing/Washing: Level 4+)
- Seam strength test (Min. 15kgf)
8. Can I inspect goods before shipment?
Absolutely! Options include:
- Pre-shipment inspection (PSI) by our QC team (free video report)
- Third-party inspection (SGS/BV at buyer’s cost)
- Live video check via WhatsApp/Teams
9. What if I receive defective products?
Our policy guarantees:
- 48-hour response: Send photos/video of defects
- Replacement/refund: Decided within 72 hours
- Cost coverage: We pay return shipping for quality issues
10. How to care for blended-fiber sweaters?
Washing:
- Machine wash cold (<30°C) with mild detergent
- Turn inside out, use mesh laundry bag
Drying:
- Lay flat away from direct heat
Storage:
- Fold in breathable bags + anti-moth sachets
Frequently Asked Questions
Can I get custom designs with my brand logo?
Yes! We support full customization including logo embroidery/printing on collar, cuff or packaging, private labeling with custom tags & polybags, and 1-3 free design proofs for approval before production.
What is your MOQ for OEM orders?
For stock designs, the MOQ is 50 pcs (mix colors/sizes accepted). For custom designs, it is 500 pcs per style. Lower MOQ is available for premium blends like wool-cashmere.
Do you provide samples? How long for sampling?
Yes, we provide samples. Pre-made stock samples are shipped in 2 days, while custom-designed samples take 7-10 days. The sample fee is refundable on bulk orders, and shipping includes DHL/FedEX (3-5 days worldwide).
What are your shipping options and delivery times?
We offer DHL/FedEx (Global, 3-7 days with real-time tracking), Sea Freight (Worldwide ports, 20-35 days with container tracking number), and Amazon FBA (To Amazon warehouses, 15-25 days with FNSKU label support).
What quality tests do you perform before shipment?
Every batch undergoes a dimensional stability test (Max shrinkage: ≤3%), pilling resistance (ISO 12945-2 Grade ≥3), colorfastness check (Rubbing/Washing: Level 4+), and seam strength test (Min. 15kgf).
What if I receive defective products?
Our policy guarantees a 48-hour response upon receiving photos/videos of defects. A replacement or refund decision is reached within 72 hours, and we cover return shipping costs for quality issues.
Dahab Fashion
